FAQs
Old Cavendish is a place where contemporary fashion blends with everyday comfort. We provide timeless, versatile pieces designed to add confidence and refinement to your daily wardrobe, styles that fit naturally into real life.
Yes. We provide free standard shipping on every order within the United Kingdom, with no minimum purchase required. Style delivered free of charge.
Most orders are delivered within 4–7 business days (Monday to Friday) after dispatch. You will receive a tracking link as soon as your parcel has been shipped.
Currently, we ship only within the United Kingdom. Our priority is offering an excellent local experience, if we expand our shipping areas, you will be the first to hear about it.
Items can be returned within 30 days of delivery, provided they are unworn, unwashed, and in their original condition. Return shipping costs are the customer's responsibility. To begin a return, email us at support@oldcavendish.com.
After we receive your return and it is approved, we will process your refund within 10 business days. Please allow a few additional days for your bank to post the credit.
Yes. If you need a different size or a different style, mention it in your return email and we will assist you with the exchange.
We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay. All payments are encrypted and processed securely.
Yes. Protecting your privacy and security is our highest priority. Old Cavendish uses secure checkout technology and does not store your payment information.
Start by checking your tracking link. If more than 8 business days have passed and your parcel still has not arrived, email us at support@oldcavendish.com and we will investigate immediately.
If your order has not yet been shipped, changes may still be possible. Contact us as soon as possible after placing your order and we will do our best to help.
Of course, we are here to support you. Send us a message at support@oldcavendish.com and our friendly support team will be glad to assist.